Data protection

Sona77 Privacy Policy — Our Commitment to Protecting Your Information

At Sona77, protecting the privacy of your personal information is our top priority. This Privacy Policy clearly explains what data we collect, how it is used, and how your information is kept secure.

Last Updated: January 2026 SSL Encrypted No sale to third parties

Important Notice: This Privacy Policy ("Policy") describes how Sona77 (sona77.app) collects and uses the personal information of its users. By using the platform, you are considered to have accepted this Policy. We respect your trust and are committed to protecting your privacy.

1

Scope and applicability of the policy

This Privacy Policy applies to Sona77's website, mobile application, and all related services. It takes effect the moment you register, log in, play games, or use any of our services on the Sona77 platform.

Sona77 has drafted this Privacy Policy in accordance with applicable data protection laws in Bangladesh and international standards. Our goal is to handle your information transparently and responsibly at all times.

  • This Policy applies to all users, both registered and unregistered.
  • This policy does not apply to third-party websites or services.
  • We reserve the right to update this policy at any time, and users will be notified of any changes.
  • If you have any questions about this Policy, please contact our support team.
2

What Information We Collect

Sona77 only collects information that is necessary to provide you with the best service. We never gather unnecessary or excessive data. Below are the three main categories of information we collect:

Data type What Is Collected When It Is Collected
Identity information Name, date of birth, national ID number During registration and verification
Contact Information Email address, phone number At the time of registration
Financial Information Payment methods, transaction history During deposits and withdrawals
Technical information IP address, device information, browser At each login
Gaming information Bet history, game preferences, session duration During gameplay

Our Commitment to Transparency: Sona77 never collects sensitive personal information without your consent. You will always be informed of the purpose behind any data collection.

3

How Your Information Is Used

Sona77 uses collected information only for specific, legitimate purposes. Your data is never used in any way that violates your privacy. Each purpose is clearly outlined below:

  • Account Management: For registration, login, password recovery, and profile updates.
  • Service delivery: For gameplay, deposits, withdrawals, and bonus processing.
  • Identity verification: As part of the KYC process to verify age and identity.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Personalization: To recommend games and offers tailored to your preferences.
  • Customer support: To resolve your complaints and queries promptly.
  • Legal Obligations: To meet regulatory and compliance requirements.

Sona77 never sells or rents your data to third parties for marketing purposes. Your information is used solely to deliver and improve your experience.

4

Cookie Policy & Tracking Technologies

Sona77 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience. We use three main types of cookies:

  • Essential cookies: This cookie is essential for maintaining login sessions and ensuring account security.
  • Performance cookies: Used to monitor platform speed and performance.
  • Functional cookies: Helps remember your language preference and theme settings.

You can manage or disable cookies at any time through your browser settings. Note that disabling cookies may affect the functionality of certain features.

A cookie consent prompt is displayed on your first visit to Sona77. Optional cookies are not activated without your consent.

5

Data sharing and third parties

Sona77 may share your information with certain trusted third parties in limited, defined circumstances. In each case, the purpose and scope of sharing is clearly established:

  • Payment processor: Necessary information is shared with Mobile Banking, Nagad, or your bank to complete transactions.
  • Game provider: Live Casino or slots providers receive only minimal data necessary to process game outcomes.
  • Security provider: Limited data may be shared with specialist fraud detection companies.
  • Legal Authorities: Information may be disclosed when required by a court order or legal obligation.

Important: Sona77 never sells your personal information to advertisers or unknown third parties. Any data sharing is done strictly with your best interests in mind.

6

Data protection measures

Sona77 protects your data using industry-leading technology. Our security infrastructure is regularly audited by independent third-party security experts.

  • SSL/TLS Encryption: Every data transfer on the platform is secured with 256-bit SSL encryption.
  • Two-factor authentication (2FA): Two-factor authentication is available for added login security.
  • Firewall protection: An advanced firewall system protects against DDoS attacks and unauthorized access.
  • Encrypted Database: All stored data is held in encrypted databases.
  • Regular backups: Automated daily backups are performed to minimize the risk of data loss.
  • Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.

If any suspicious activity is detected affecting data security, the relevant user is notified within 24 hours and immediate action is taken.

7

Your Data Rights

Sona77 believes you should have full control over your own information. We ensure the following rights:

  • Right to access: You may request a copy of the information we hold about you at any time.
  • Right to rectification: You may request corrections to any inaccurate or incomplete information.
  • Right to erasure: You may request deletion of your data under certain conditions.
  • Right to restrict processing: You may request that the use of your data be restricted to specific purposes.
  • Data portability: You may request a copy of your information in a portable format.
  • Right to Object: You may object to certain types of data processing.

To exercise any of these rights, contact our support team. Requests are typically handled within 30 business days. In some cases, legal obligations may prevent the deletion of certain information.

8

Children's Privacy Protection

Sona77 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

If a minor registers accidentally and this comes to our attention, the account will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child has registered on Sona77, please contact our support team right away.

A Note for Parents: Keep your device secure and ensure your children cannot access Sona77. We recommend using parental control software.

9

Data retention period

Sona77 does not retain your data longer than necessary. Below are the retention periods for each type of information:

  • Account Information: For the duration your account is active, and up to 5 years after closure if required by law.
  • Transaction Details: Retained for up to 7 years as required by financial regulations.
  • Gaming history: Up to 3 years after account closure.
  • Support Contact: Deleted 2 years after the issue is resolved.
  • Log Files: Retained for a maximum of 1 year for security purposes.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

10

Privacy policy updates

Sona77 may update this Privacy Policy from time to time. Any changes will be reflected in the date at the top of the page, and you will be notified by email for significant updates.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you object to any changes, you may request that your account be closed.

Previous versions of this Privacy Policy are available upon request from our support team. We are always committed to maintaining full transparency.

11

Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact Sona77's data protection team. We typically respond within 72 hours.

  • Email: [email protected]
  • Live Chat: Log in to the platform and chat with us directly.
  • Response Time: Typically within 24–72 hours.

If your complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the relevant regulatory authority.

6 Privacy Commitments Sona77 Makes to You

Sona77 is more than a gaming platform — it is a place you can trust. Here is a brief overview of the steps we take to protect your data.

End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can intercept your data in transit.

Transparent KYC Process

Documents collected during identity verification are used solely for verification purposes and are stored in secure, encrypted storage.

No sale of data

Sona77 never sells your personal information to advertisers or unknown companies — that is a core principle we stand by.

Your Control Over Your Data

You may request to view, correct, or delete your data at any time. We fully respect your rights.

Rapid incident response

In the event of a security incident, users are notified within 24 hours and immediate corrective action is taken.

Regular security audits

Sona77's entire security infrastructure is regularly audited by independent experts to ensure your data remains protected at all times.

Most frequently asked questions about privacy

No, Sona77 never sells or rents your phone number, email address, or any other personal information to third parties. Your contact details are used solely for account management and customer support purposes.

Most data is deleted once your account is closed. However, financial transaction records may be retained for up to 7 years as required by law. Contact our support team for more details.

The platform will not function properly without essential cookies. However, optional cookies can be turned off. Disabling performance and advertising cookies via your browser settings will not affect the core gaming experience.

In some cases, limited data may be shared with game providers or payment processors. In such instances, international data protection standards are followed and all data remains encrypted.

Yes, if a security breach is detected, the affected user will be notified by email within 24 hours, along with guidance on changing their password and recommended steps to secure their account.
Trusted platform

Your privacy is safe — join Sona77 today

Sona77 never compromises on your data security. A transparent privacy policy, robust security measures, and responsible gaming — all in one place.

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